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Author Topic: Interesting comments from visiting Bristol fans  (Read 1777 times)

Neils

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Interesting comments from visiting Bristol fans
« on: September 26, 2021, 08:59:15 PM »
Let me tell you something cucumber

NellyWellyWaspy

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Re: Interesting comments from visiting Bristol fans
« Reply #1 on: September 26, 2021, 09:21:27 PM »
As the hospitality at the CBS is almost entirely uni students, Covid rears its ugly head again I fear.

MarleyWasp

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Re: Interesting comments from visiting Bristol fans
« Reply #2 on: September 26, 2021, 09:38:19 PM »
I can't disagree with the Bristol fans analysis. I visited the Fish and Chip stall in the concourse where staff were more preoccupied with playing with their phones then doing the basics like serving customers or cooking fish, which I would have thought were two obvious necessities if you're working at on a fish and chip kiosk, but that's just me. I didn't bother going back for another drink after that as the queues looked horrendous and weren't moving. As a friend said yesterday "if this was your first time here you wouldn't be coming back". With just the Anecdote open before the match I'll probably bring a packed lunch and my own drinks next time.

andermt

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Re: Interesting comments from visiting Bristol fans
« Reply #3 on: September 26, 2021, 09:54:28 PM »
The service was farcical. They opened the turnstiles about 10mins late, we were amongst the 1st in.
Not many food outlets open eventually. Only 2 Purity bars open, only one of them selling all 4 beers.
Was 1st in the queue for the one behind the East stand, took about 10mins for them to actually take payment, staff didn’t know how to work the tills, took a supervisor to sort.
At the same time the missus bought other drinks and had the argument on bottle tops, again took a supervisor to sort it out, with the usual it’s rugby not football comment.

bigad82

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Re: Interesting comments from visiting Bristol fans
« Reply #4 on: September 26, 2021, 10:12:10 PM »
One of bars at the pre season game had somebody serving who couldn't serve alcohol for religious reasons.He should never have been put in that position.

Heathen

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Re: Interesting comments from visiting Bristol fans
« Reply #5 on: September 26, 2021, 10:45:38 PM »
The length of time that it takes to get a pint at the CBS is a joke. The only place that you can get a pint fairly promptly is in the Casino.

Neils

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Re: Interesting comments from visiting Bristol fans
« Reply #6 on: September 26, 2021, 11:03:27 PM »
The turnstiles we were at (by the old shop) - one ceased to function alledgedly due to being unable to read smartphone tickets which left a long Q for the remaining one. This refused to read smartphone tickets and an IT Coordinator appeared to allow them in. A complete farse - access should have been assessed, trialed and proved before a match. A complete embarassment.

The footy attitude to bottle tops needs to change - somebody knocked one out of my grasp and with no top the concourse floor got a £3+ soaking. I can juggle 2 x Chips and 2 x pies but add in 2 x open bottles and disaster is not far away.

Rant over.
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Rossm

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Re: Interesting comments from visiting Bristol fans
« Reply #7 on: September 27, 2021, 01:22:20 AM »
I hope the arena management get an email, copied to SV, giving full information of the various cockups.
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NellyWellyWaspy

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Re: Interesting comments from visiting Bristol fans
« Reply #8 on: September 27, 2021, 07:27:51 AM »
This type of chaos and disorganisation happens when you sub contract out the management of such things to professional companies to the lowest bidder who pay minimum wage. It is something specially British/American to do, to think a race to the bottom will produce quality. Be it cleaners, caterers, drivers, hospitality staff, care staff, building trades. That model might make sense for one off events, but not for running ongoing organisations. As Brexit and Covid have bitten, so the weaknesses of that approach have been laid painfully bare. One can hope that a lot of the 'gig' economy collapses, not through regulation, but through the one thing its supporters said was its strength; competition.

You might think that a somewhat one eyed political rant (but I am not a political beast, simply a grumpy old man), but look carefully around. In my area all manner of businesses who used the gig economy to fuel their operations are now desperately looking for low paid staff, and finding none. I heard a survey on the radio at the weekend that said over 1 million over 50s have left the labour market. Not Brexit related. People with a right to live and work in the UK. Simply left the labour market. Retired, or retired early. There is also an increased reluctance of young people in tertiary education to undertake gig working. The Brexit thing has had an effect, yes, but I am not so sure it is as much as the press bleat on about. Some workers have left, especially those working in the gig economy, but there are plenty of able unemployed people around to take their places, yes? Although they do seem a little reluctant to to those crappy jobs for minimum wage.

Do all clubs do the same contracting out, or do it as badly?

Chunky24

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Re: Interesting comments from visiting Bristol fans
« Reply #9 on: September 27, 2021, 07:58:33 AM »
Those of you, like me, who used Swipstation to miss most of the queueing might be wondering where they have gone. I tweeted them and they are still trying to get contact with the club about returning so if anyone wants to mention their absence in emails to the club alongside other issues that might help that.

RogerE

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Re: Interesting comments from visiting Bristol fans
« Reply #10 on: September 27, 2021, 10:32:16 AM »
The turnstiles we were at (by the old shop) - one ceased to function alledgedly due to being unable to read smartphone tickets which left a long Q for the remaining one. This refused to read smartphone tickets and an IT Coordinator appeared to allow them in. A complete farse - access should have been assessed, trialed and proved before a match. A complete embarassment.

They were having the same smartphone problems at the Dragon's pre-season match. It should have been sorted in the intervening 2 weeks, or if not then they should have not issued eTickets.

InBetweenWasp

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Re: Interesting comments from visiting Bristol fans
« Reply #11 on: September 27, 2021, 11:06:02 AM »
Those of you, like me, who used Swipstation to miss most of the queueing might be wondering where they have gone. I tweeted them and they are still trying to get contact with the club about returning so if anyone wants to mention their absence in emails to the club alongside other issues that might help that.

Was about to post about this as Swipestation was generally pretty decent.  I got a half-time Pint at The Anecdote Bar which wasn't very busy - only a few people ahead of me and had 3 people serving but still took 5-10 mins to get served.

The queues have always been a problem.  Trying to queue a pint in the Bar by the Hotel lobby was always hard work.

Waspwaisted

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Re: Interesting comments from visiting Bristol fans
« Reply #12 on: September 27, 2021, 11:49:41 AM »
And if anyone chose to drive and park, the map offered by 'Glide - Effortless Parking'  :-X suggested entry to the Arena Shopping parking facility through the Atlantic Ocean and provided (in full) these details to my credit card statement:

15 Sep 2021             WWW.                                           £ 12.00 DR

(as least as far as I can make out this was them -how would I know?).

Most seasons start with poor contractor service, an earnest (and I believe heartfelt) promise from Wasps to improve, before eventual and gradual improvement. 

Perhaps questions about the quality of customer experience, service standards and penalties could be asked earlier in the contracting process?




Vespula Vulgaris

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Re: Interesting comments from visiting Bristol fans
« Reply #13 on: September 27, 2021, 12:09:06 PM »
If it's any consolation I was at the Irish/Sale game yesterday and when I went to get a beer at halftime there were hardly any queues at all. 

Because they had run out.
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Bloke in North Dorset

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Re: Interesting comments from visiting Bristol fans
« Reply #14 on: September 27, 2021, 01:20:37 PM »
Quote
This type of chaos and disorganisation happens when you sub contract out the management of such things to professional companies to the lowest bidder who pay minimum wage.

Not quite, you set you're service delivery and quality requirements, then you select from those that offer the best response on how they will deliver them.

If the RFP/RFQ was badly written you can't blame the contractor.